Policy

Fax or E Mail Orders

Fax. or email your order Please include your email address or fax Number, so that we can return quotations to include insurance and postage/freight charges.

Returns

Goods supplied from our on-line catalogue may be returned for a full refund less postage, on items that are unsoiled and in the same condition as despatched, if returned within 14 days of receipt of sale.
Goods being returned to Class Equestrian are the responsibility of the sender. We recommend that you obtain a certificate of despatch.
We are sorry but made to measure / custom made jackets, coats and riding boots are not eligible to be returned due to their speciality.
Goods being returned under complaint will not be accepted unless clean and dry. Health and safety Act 1972.

Exchanges

Damaged Goods

Goods damaged in transit or due to faulty manufacture should be returned for our inspection.
Replacement goods cannot be sent until we have received the returned goods, we will reimburse all your normal carriage costs in so doing.

Pricing

We make every effort to maintain accurate prices on our web site, however, this is not always possible for reasons beyond our control. We reserve the right to discontinue any item and to change prices when necessary.
Mail order purchases: It is our policy to only charge for in-stock items ready for despatch, items not in-stock or to follow will be charged for only at the time of despatch.

Exceptions to this rule:

Orders of non stock items, special orders and made to measure purchases, will be charged for at the time of placing the order.
Orders of this type that are placed on your behalf by Class Equestrian, are non returnable. This does not effect your statutory rights.